FAQs

How soon will my order ship?

Orders will typically be shipped within 2-3 business days after purchases. 

Can I return my product?

All sales are final. Products cannot be returned or exchanged. If there is an issue with the product packaging, please email or call us. It can be switched out, depending on the issue. 

Who do I contact for order questions, updates or issues?

Please email marketing@sanctuaryderm.com. or call us at 504-242-2997.

How much is shipping? 

Standard shipping rates apply, depending on the weight of your package. Free shipping is offered for orders over $200.